On October 20, Ring users across the U.S. reported widespread outages affecting their video doorbells and security cameras. The issue stems from a broader disruption at Amazon Web Services (AWS), which powers many of Ring’s backend systems.
Ring acknowledged the service interruption in a post on X (formerly Twitter), stating that it is “aware of a service interruption impacting multiple Ring systems.” Users began noticing connectivity issues early in the day, with many reporting that their devices were unresponsive or showing offline statuses.
The outage is impacting multiple core functions of Ring’s platform. According to Ring’s official status page, the following services are currently down or degraded: Ring.com, Video Recording, Live Calls, Video On Demand, and Partner Integrations. Additionally, the company’s customer support line is affected, meaning many users are unable to reach help or troubleshoot issues.
Amazon Ring & AWS outage is affecting monitoring services
This poses a serious concern for customers relying on Ring for home safety. During the outage, users may be unable to view live footage, receive alerts, or access emergency services through the platform. If a security or medical emergency occurs during this time, affected users may not be able to get assistance through their Ring systems.
Customer Support Line is also affected by outage.
With the support center also down, customers are reporting long delays or complete inability to reach Ring representatives via phone or chat. This lack of access to technical or emergency support compounds the situation for users facing security concerns at home. In a moment when they may urgently need help or guidance, affected users have few available options.
How to change your Home Security Provider
Outage tracker DownDetector showed a sharp spike in reports beginning early in the morning, correlating with the larger AWS service disruption. The downtime has disrupted various smart home features that depend heavily on cloud connectivity.
As noted in a report by Hollywood Life, the root cause appears to be DNS-related failures within AWS’s infrastructure, impacting not just Ring but numerous other cloud-reliant platforms.
With issues like this constantly affecting the lives and safety of so many people, it’s important to make sure you have reliable home security service & support. Allied Security systems are designed with both on-board and cloud-based technology. This dual-layer approach ensures continued operation of surveillance equipment even during internet or cloud service disruptions, maintaining access to video and alerts when it’s needed most.
